Need help at Brillbet? Our support team is ready to assist with account questions, verification, deposits and withdrawals, technical issues, or general feedback. Contact us via live chat for the quickest response, or email for detailed enquiries. Phone support is available for urgent account matters. We aim to resolve most routine requests promptly and will guide you through verification or payment steps. Your security and confidentiality are assured.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replied to within 24 hours) |
| General enquiries | [email protected] (account, payments, verification - for Brill Bet players) |
| Affiliate enquiries | [email protected] (partnerships, reporting and marketing enquiries) |
| Phone | +44 20 7946 5823 (Mon-Fri, 09:00-18:00 for urgent account matters) |
| Working hours | Live chat 24/7; phone Mon-Fri, 09:00-18:00; email replies within 24 hours |
Email is the preferred contact method for detailed requests, account-related issues, or where explanations or documents are required. Please send full details to [email protected] with a clear subject line and include up-to-date contact information and your account ID. Providing precise attachments and a concise summary helps us resolve queries faster and avoids unnecessary follow-ups or delays.
If you need help, our support team aims to respond quickly. Most enquiries are answered within one business day. More complex issues, such as KYC checks, payment investigations or security reviews, can take longer depending on their nature, and we will keep you updated on progress. For urgent queries use live chat, or email [email protected].
We want to hear from you. If you have feedback, suggestions or ideas to improve Brillbet, please tell us, every comment helps us make Brill Bet easier to use and more reliable. We review submissions regularly and prioritise changes that improve clarity, promotions and payments. Send your thoughts via the feedback form or message our support team.
