Contact Our Team
Need a hand? Our support team is available to help with questions, account-related issues, technical concerns or general feedback. If you have queries about deposits, withdrawals, KYC verification or a game-related problem, contact us and we’ll reply as soon as possible. We provide convenient channels including live chat, email and phone, and aim to resolve routine enquiries quickly while offering clear guidance and next steps for more complex cases or appeals.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email, usual reply within 24 hours) |
| General enquiries | [email protected] (account and billing enquiries) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone | +44 20 7946 0852 (calls handled Mon-Fri 09:00-20:00) |
| Working hours | Mon-Fri, 09:00-20:00 |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or any case that requires documents or extra explanation. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. Attach any relevant documents where possible to help us resolve your query more quickly and avoid unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, while more complex requests such as KYC checks or payment investigations can take longer depending on their nature and any required third-party checks. We always provide a reference number and update you by email or live chat as your case progresses.
Feedback
Have feedback, suggestions or ideas to improve Brillbet? We’d love to hear from you. Send your thoughts via our feedback form or email [email protected]. Our team reviews every message carefully and uses your input to improve site features, promotions and the overall user experience. We treat your feedback with care and act on it where possible.